Vault Payment Solutions – Financial Services Guide

Issue date: 16th December 2025

 

Purpose and Contents of this Financial Services Guide

This Financial Services Guide (“FSG”) is prepared by Vault Payment Solutions Group Pty LTD ABN 66 632 373 105 (“Vault”) . Vault is an authorised representative (Authorised Representative No. 1315755) of Flexewallet Pty Ltd AFSL 448066 (Flexewallet), authorised to provide financial services on Flexewallet’s behalf. Distribution of this FSG has been authorised by Flexewallet.

Vault has also entered into an intermediary authorisation with Flexewallet which allows Vault to issue non-cash payment facilities such as prepaid cards, including the Vault Payment Solutions Mastercard (“Card”).

This FSG is an important document, which provides information about the financial services

offered by Vault and is designed to assist you in deciding whether to use the services offered in this FSG.

After reading this FSG, you will know:

  • What financial services can be provided to you and how these services will be provided to you;
  • How we (and any other relevant persons) may be remunerated;
  • Whether any relevant associations or relationships exist that may influence our general advice;
  • How we maintain your personal information;
  • How to access our internal and external complaints handling arrangements; and
  • How to contact

The content of this FSG is general information only and does not take into account any person’s particular needs or objectives. Vault provides no warranty as to the suitability, for any person, of the services outlined in this FSG.

If you need any more information than is contained in this document, please contact Vault. You have the right to ask us about our charges, the type of advice we will provide you, and what you can do if you have a complaint about our services.

Contact Vault

Phone: (03) 9000 0012 between 9am to 5.00pm Monday to Friday, Melbourne time.

Email: info@vaultps.com.au

Website: https://www.vaultps.com.au

What kinds of financial products and services can Vault provide?

As an authorised representative of Flexewallet, Vault is authorised to provide general financial product advice to retail and wholesale clients in relation to deposit and payment products limited to:

  • Basic deposit products; and
  • Non-cash payment

The Card is a facility for making non-cash payments (a reloadable prepaid Mastercard product). This means that Vault can:

  • Provide general financial advice in relation to the Card; and
  • Publish or issue certain promotional material in relation to the

Vault and its associated companies are not authorised to provide personal advice about financial products. Personal advice is advice when your objectives, financial situation or needs have been or would be expected to be considered. This means that Vault will not take your objectives, financial situation or needs into account whenever it gives general advice (in publishing or issuing promotional material) about the Card.

It is your responsibility to decide whether any general financial advice given by Vault in its promotional material is suitable for you, or to get personal advice from a financial adviser who holds an Australian Financial Services licence or who is an Authorised Representative of an

Australian Financial Services licence and who is authorised to provide personal advice.

Vault can only provide general advice on basic deposit and non-cash payment products

including the Card. Vault cannot advise you on, or influence you in favour of, a financial product that is not a product that we are authorised to provide advice on. When providing financial

product advice on behalf of Flexewallet, Vault acts for you.

Separately, under an intermediary authorisation from Flexewallet, Vault is authorised to issue the Card pursuant to offers made by Flexewallet to arrange for the Card to be issued. Before or at the time you are offered the Card, Vault will also provide you with, or explain how to access, a Product Disclosure Statement (“PDS”) for the Card. The PDS contains information about the costs, benefits, risks and other features of the Card. You should read this information to enable you to make an informed decision prior to acquiring the Card.

Can I provide Vault with instructions?

You may provide Vault with specific instructions by letter, email or using any other contact details we provide to you.

How are Vault paid for providing financial services?

Vault does not charge any fees in connections with the general financial product advice it provides as an authorised representative of Flexewallet.

Vault will receive fees in connection with the Card, including the following.

Fees and Charges to be paid by the Cardholder (all fees quoted are inclusive of GST) Fee Description Fee Amount

 

Fee Amount
Monthly inactivity fee (charged after 180 days of Card inactivity) $5.50
Replacement Card Fee for lost or stolen cards $5.95
Foreign exchange fee 2.99%
Disputed transaction fee (per transaction) $27.50
Manual funds transfer fee – Card to external bank account transfer $27.50

 

The Available Balance on your Card is in Australian dollars. Transactions made in a currency other than Australian dollars will be subject to the prevailing Mastercard exchange rate at the time plus a 2.99% foreign exchange fee.

The table above represents a summary of the fees payable by the Cardholder to Vault in connection with the Card. Vault may also receive interest on the total cardholder funds it holds in connection with the Cards. This interest income cost is not an additional cost to Cardholders.

Further information, including details of other fees, is contained in the PDS for the Card.

Vault also receives remuneration in relation to other non-cash payment facilities on which it may provide financial product advice, including prepaid Mastercards issued Vault Payment Solutions Group Pty Ltd. This remuneration includes program management and card issuance fees.

Vault directors and staff are remunerated by salary that includes superannuation benefits. Vault staff may also be eligible for an annual bonus payment based on agreed performance levels.

Employees of Vault do not receive, whether directly or indirectly, any fee, commission, benefit or advantage (pecuniary or otherwise) in connection with the financial services provided.

Flexewallet receives remuneration from Vault in connection with the appointment of Vault as its authorised representative.

Vault may have in place referral arrangements with third parties under which referral fees may be paid.

Vaults record keeping obligations

Vault will seek to ensure that comprehensive and accurate records of all services and products and client dealings are properly maintained.

How can you access Vault’s complaints handling arrangements?

Vault is a member of the Australian Financial Complaints Authority (“AFCA”). If you have a complaint regarding the provision of financial services to you, you should take the following action:

  • Speak to an Authorised Representative about your concerns, or
  • Contact Vault on (03) 9000 0012 during business hours and ask to speak to our Customer Support

If after speaking to an Authorised Representative or our Customer Support Staff, your complaint is not resolved within 21 days, please put your complaint in writing and send it to us, addressed to:

The Complaints Officer

Vault Payment Solutions Pty Ltd 302/13 Cremorne St

Cremorne VIC 3121

Whilst every endeavour will be made to resolve the matter promptly and impartially, if you are not satisfied with how your complaint is dealt with, you can elect to refer the matter, free of charge, to AFCA. AFCA can be contacted at:

Australian Financial Complaints Authority ABN 67 131 124 448 Mail: GPO Box 3, Melbourne VIC 3001;

Phone: 1800 931 678

Email: info@afca.org.au

Alternatively, other matters can be referred to the industry regulator, the Australian Securities and Investments Commission (ASIC) on free-call 1300 300 630 or visit the website www.asic.gov.au.

Professional Indemnity Insurance

Flexewallet and Vault are required under the Corporations Act to maintain compensation arrangements that are designed to protect retail clients from losses arising from any breach of Vault’s obligations in the provision of financial services.

To meet this requirement, Flexewallet and Vault maintain professional indemnity insurance that is adequate for the nature and scope of the financial services we provide. This insurance covers a range of potential claims, including those related to professional indemnity, misleading or deceptive conduct, intellectual property, defamation, and fraud or dishonesty.

Privacy

Your privacy is important to us and we are committed to compliance with the Privacy Act and the Australian Privacy Principles. We may disclose your personal information to external or related parties who act on our behalf in the operation of our business. Such external parties are required and committed to protecting your privacy. Vault and its associates will not otherwise disclose your personal information without your consent, except as authorised or required by privacy laws.

Our Privacy Policy sets out how you can access and correct information we hold about you, how you can complain about a breach by us of your privacy rights and how your complaint will be handled. Vault’s Privacy Policy is available at https://www.vaultps.com.au/privacy. Please contact us if you have any concerns.

How does Vault deal with the Anti-Money Laundering and Counter-Terrorism Financing Act?

Vault may have an obligation under the Anti-Money Laundering and Counter-Terrorism Financing Act (“AML/CTF Act”) to verify your identity before we can provide you with any financial services. Your Representative will let you know what documentation you will need to present to satisfy the customer identification requirements under the AML/CTF Act.